FREQUENTLY ASKED QUESTIONS
FAQs
At ACT Material Handling, we are available to answer any questions you may have about all makes and models of Material Handling Equipment. For the convenience of our current and future customers, we have assembled some of the most frequently asked questions here.
How can I tell how much weight a forklift will pick up?
A: On all brands of forklifts, information is located on a capacity plate, showing load center and capacity ratings. The plate is installed from the factory, and as attachments are added or removed in the field, new factory plates can be ordered and placed in the forklift.
What information do I need to have ready when I call for parts pricing?
A: Equipment make, model number and serial number.
Dose ACT work on other brands?
Yes, ACT works on all brands of material handling equipment, as well as compact and heavy construction equipment.
Why not wait until my forklift breaks before getting PM?
The PM can prolong the time between repairs, keep the equipment operating longer, and reduce overall expenses.
How do I know when it's time to get new tires?
A: There are many reasons to replace tires. Chunking and cracking of the tire tread is one reason. Normal wear is expected with regular use, so check the tread. There could be a safety line on the tire to indicate replacement wear. Some tires have no wear line, and in these cases, use the top of the tire size or tire brand name on the side of the tire as the wear line. If your equipment has pneumatic (air filled) tires, a flat tire causes most repairs due to puncture. Sometimes we can patch, but the patch repair possibility depends on the puncture size and location.
How do I know when it's time for a new forklift?
A: Once wear reaches 10% on the heel, the fork must be replaced. Ten percent wear results in a 20% reduction in rated fork capacity and represents a significant exposure for accident.
Are forklifts required to have a back-up alarm?
A: OSHA says: No, but if the operator's view to the rear is obstructed, it should. For example, a forklift with an enclosed cab should have a back-up alarm because the cab itself is an obstruction to vision. In addition, if the alarm is supplied by the original equipment manufacturer (OEM), you are not allowed to alter or move it
Does a forklift need to have a seat belt?
A: OSHA says: Yes. This has been an ANSI standard since 1993, although most of the major manufacturers have been outfitting their forklifts with seat belts well before that date. OSHA enforces the seat belt rule under general duty.
Do older forklifts need to be retrofitted with a seat belt if they didn't come with one?
A: OSHA says: Yes. But if for some reason it is not possible, you must be able to show that you made every effort to comply with OSHA requirement to retrofit.
Does ACT service and sell parts for material handling equipment other than Toyota?
A: Yes, we provide service and parts for all makes and models.
How long does it take to get a technician to come out to my location?
A: ACT will respond in four hours or less
How can I tell how high the mast will go on a forklift?
A: The mast height is located on a factory installed plate with the maximum fork height.
Is an operator license required to operate a rental forklift?
A: Anyone that operates a forklift has to be safety certified. We offer forklift operator safety training for customers in several ways. Check out our "Training" page on this website for more details
Why should I perform PM on my electric pallet jack?
A: Just like the larger forklifts, pallet jacks have a manufacturers list of scheduled maintenance that need to be done according to the manual.
Do my operators need to be trained to use an electric pallet jack?
A: Yes, your operators must be trained to operate electric pallet jacks, and we offer training on this equipment.
Can ACT work on Hyster, Yale, Komatsu, Cat, etc.?
A: Yes. We can! Our technicians can work on all types of equipment.
What is your response time for a technician to arrive at the location once I call your dispatch?
A: We have a 2-hour response time on all breakdown calls.
Which forklift is the most cost effective, electric or propane?
A: Overall, electric forklifts will have the lowest cost of ownership. They have fewer moving parts and therefore require lower maintenance requirements. They require no oil changes, tune ups, etc. The cost of charging forklift batteries is also less than fueling a gas or diesel powered forklift. However, electric forklifts have a higher investment up front because of the price of the industrial battery and charger.
Do you offer 24-hour service?
A: Yes, and 365 days a year.
Can you certify my scissor lifts?
A: Yes.
What kind of equipment dose ACT rent?
A: We rent all types of material handling equipment for daily, weekly, monthly, and even longer terms.
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